Home » , » Grameenphone NIRVOY - Free Life Insurance

Grameenphone NIRVOY - Free Life Insurance

Author Omar Faruk Abir on Tuesday, June 11, 2013 | 10:44 AM

Grameenphone, in partnership with MicroEnsure Asia and Pragati Life, has introduced a Free Life Insurance offer Nirvoy for its customers. All Grameenphone customers (except data SIM only users) will be able to avail this offer by registering (Free) from nearest Grameenphone centers or selection service touch points. Based on their monthly local voice usage, customers can get maximum coverage of BDT 50,000 in a month.

Insurance coverage model:

Airtime used in previous calendar month (month 1) excluding VAT Free Life Insurance cover (Calendar month 2)
BDT <250Registration is valid but No coverage
BDT 250 – 349BDT 20,000
BDT 350 – 499 BDT 30,000
BDT 500 & above BDT 50,000

Registration eligibility Criteria and process:

Any Grameenphone customer (except data SIM users) who are 18 to 60 years old can register FREE for this offer from his/her nearest Grameenphone center/selected service touch points with the help of Nirvoy agent.

Required information for registration:

  • User’s Grameenphone Mobile Number
  • User’s Name
  • User’s Age
  • User’s NID
  • Nominee’s Name
  • Relationship of Nominee to User (Father/Mother/Brother/Sister/Spouse/Son/Daughter /Grand Parent/ Grandchild)
  • Nominee’s Age

Data Entry process for Registration:

  • Nirvoy agent will brief the customer about the Life Insurance offer
  • If the customer is interested to take the offer then the respective agent will put the required information in the system for registration
  • After data entry, agent will recheck the information from customer
  • Agent will submit the information to complete the registration

Verification and Confirmation from customers end via SMS

  • Customer will receive registration process related SMS from 9100 port (Free of charge)
  • To confirm registration, customer needs write “1” from SMS option and send to 9100 (Free of charge)
  • If customer is not interested to complete registration then customer needs write “2” from SMS option and send to 9100 (Free of charge)
  • Customer will receive registration confirmation/cancellation SMS from 9100 (Free of charge)
  • During registration process, customer needs to agree on the terms and condition of Nirvoy life insurance offer and will authorize Grameenphone to process relevant information for this. Customer will also confirm whether s/he is the owner/user of the connection

Insurance start date and validity:

  • If the local voice usage is BDT 250 or higher (except SMS, Data, VAS, Short code, Roaming and Bonus Minutes) then customer will be entitled for the insurance coverage
  • Usage will be calculated from the 1st day of customer’s registration calendar month to last date of that month and insurance coverage will valid for the next calendar month based on the usage. This rule is applicable for the following months also.
  • Customer will be notified through monthly SMS about his/her insurance validity
  • Registration is valid until the customer cancels the registration but insurance coverage is based on monthly local voice usage.
  • If monthly local voice call usage is below BDT 250 in any month then for the next month customer will not receive any insurance coverage
  • For postpaid customers, month usage will be calculated based on their monthly bill cycle
  • For bundle offer, only voice part will be calculated for insurance coverage calculation in the purchase month that bundle (irrespective of purchase date)
  • If any customer has more than one Grameenphone connections and registered for Nirvoy then maximum BDT 1,00,000 will be paid as insurance coverage based on the monthly usage of those connections.

Registration Information modification and cancellation process:

  • For registration information modification or registration cancellation customer needs to call to 1200 (8AM-11PM)
  • Based on information verification agents will arrange for the necessary modification/cancellation
  • Customer will be notified about the modification/cancellation in the next month (Free of charge)
  • For modification or cancellation charge is not applicable
  • Only 1200 hotline call charge is applicable

Claim settlement process:

  • After the death of any insured customer, Nominee needs to submit all the required papers in the nearest Grameenphone center within 120 days of the death
  • During claim settlement, nominee needs to submit the following documents:
    • Death certificate of insured person
    • National ID Card of Insured
    • National ID Card of claimant
    • Mobile phone SIM under which the insured was registered
    • Government issued document confirming the relationship between claimant and insured e.g. birth certificate, marriage certificate
    • Claim Form (available in the Grameenphone center)
  • After verification of all the documents, claim settlement will be completed within 7 working days


Post a Comment